PRIVACY POLICY

Effective Date: October 1, 2026

Spa Guy’s Big Bear Lake (“Spa Guy’s,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit SpaGuysBigBearLake.com, contact us, request an estimate, schedule service, or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Service or property address
Billing information
Information about your spa, hot tub, pool, or related equipment
Appointment and service information
Property access instructions when necessary to perform services
Messages, questions, and other information submitted through website forms, email, phone, or text message

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, IP address, referring website, pages viewed, and general website usage information.

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

Respond to questions and service inquiries
Provide estimates and quotes
Schedule and manage appointments
Provide spa, hot tub, pool, maintenance, and repair services
Communicate regarding scheduled or completed services
Process payments and invoices
Maintain customer and service records
Provide customer support
Improve our website and services
Protect against fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

We may also use contact information to communicate with existing or prospective customers about our services when permitted by applicable law.

3. TEXT MESSAGES

If you provide your mobile telephone number, we may use it to communicate with you regarding service requests, appointments, estimates, technician arrival information, invoices, account matters, and other service-related communications.

If you separately consent to receive promotional or marketing text messages, you may opt out at any time by replying STOP.

Consent to receive marketing text messages is not a condition of purchasing our services.

Message and data rates may apply depending on your mobile carrier and service plan.

We do not sell or share mobile telephone numbers or SMS consent information with third parties for their own marketing or promotional purposes.

4. EMAIL COMMUNICATIONS

We may use your email address to respond to inquiries and communicate regarding appointments, estimates, invoices, services, or other business matters.

If we send promotional email communications, you may unsubscribe using the instructions provided in the email or by contacting us directly.

Service-related communications may still be sent when necessary to provide services you have requested.

5. COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, and improve visitor experience.

Third-party website, analytics, scheduling, payment, or marketing services integrated into our website may also use cookies or similar technologies according to their own privacy policies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. ANALYTICS

We may use website analytics tools to better understand how visitors find and use our website.

These services may collect information such as pages visited, approximate geographic location, device type, browser information, and how visitors interact with the website.

This information helps us evaluate website performance and improve our services and marketing.

7. PAYMENT INFORMATION

If you make a payment electronically, your payment information may be processed by a third-party payment processor.

Spa Guy’s Big Bear Lake may not directly store complete credit or debit card information. Payment processors handle payment information according to their own security practices, terms, and privacy policies.

8. HOW WE SHARE INFORMATION

We may share information with third-party service providers when reasonably necessary to operate our business or provide requested services.

These providers may include website hosting providers, scheduling systems, payment processors, accounting providers, email or communication services, analytics providers, and other vendors that assist us in operating our business.

We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect our business, customers, property, or legal rights.

We do not sell personal information for money.

9. RENTAL PROPERTIES & PROPERTY MANAGEMENT

When services are provided for vacation rentals or managed properties, we may receive customer, property, or access information from property owners, managers, rental operators, or other authorized parties.

We use this information as reasonably necessary to schedule and perform requested services and communicate regarding the property.

10. PHOTOS & SERVICE DOCUMENTATION

Our technicians may photograph spas, pools, equipment, water conditions, or service areas to document equipment condition, completed work, maintenance issues, or recommended repairs.

Service documentation may be maintained as part of the customer’s service record and may be shared with the customer, property owner, or authorized property manager as appropriate.

We will not intentionally use photographs identifying a private customer or private property for advertising purposes without appropriate permission.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted electronically.

12. DATA RETENTION

We may retain personal information for as long as reasonably necessary to provide services, maintain business and accounting records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Information that is no longer reasonably necessary may be deleted or securely disposed of according to our business practices and applicable law.

13. CALIFORNIA PRIVACY RIGHTS

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the law applicable to our business and your request, these rights may include requesting information about personal information we maintain, requesting correction or deletion of certain information, or obtaining additional information regarding how personal information is used or disclosed.

Certain exceptions may apply, including when information must be retained for legal, accounting, transactional, safety, or other permitted business purposes.

To submit a privacy-related request, contact us using the information below.

We will not discriminate against an individual for exercising applicable privacy rights.

14. CHILDREN’S PRIVACY

Our website and services are intended for adults seeking spa, hot tub, pool, and related property services.

We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected unintentionally, we may take reasonable steps to delete it.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Spa Guy’s Big Bear Lake is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage visitors to review the privacy policies of any third-party services they use.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date.

17. CONTACT US

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Spa Guy’s Big Bear Lake
Big Bear Lake, California

Phone: (909) 556-5591
Email: SpaGuysBigBearLake@gmail.com
Website: SpaGuysBigBearLake.com

Last Updated: October 1, 2026